Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lost my phone and wish to cancel number etc.

I am trying to contact 02 to advise them i have lost my phone, wish to cancel it and get a new one but i cannot contact them despite they saying they have a 24 hour service?

Resolved! Over payment than my contract price

Hi,Please sort this out for me I have made a contract with O2 for air time is £10 and device time was £7. I have been paying different amount every month which not fair as per contract. Do you have any hidden costs? Please stick to my contract only a...

Resolved! more than one phone on the same contract

hi all can you have more than one pay monthly phone on the same account

Resolved! Direct debit subscription attempting to receive funds after bill has been cancelled and i owe -£18

Hi all. I've been on a contract, a 12m and i cancelled it within the 'cooling off' period. I was charged the first bill as it had been cancelled and then i was charged the full 12m cost for cancelling. I then had the charges of £162.39 wiped as the c...

Resolved! Issues making order online

I am getting really frustrated. I have been a customer for over two years. Yesterday I tried making an order for an additional line. Everything passed but I kept getting the message 'something went wrong' so I contacted customer services who told me ...

Resolved! Suspending My Account

I will be in America for several months, and want to know if I can suspend my account. I want to keep the phone number as I will be returning to the UK, but want to put my account and mobile number on 'hold' so to speak. Is there an email address for...

Resolved! block sim

I require one of my account sims to be blocked and deactivated please, and a replacement sent please

Resolved! Snacking Bolton

Hi , Can somebody help me to understand the snacking bolton and how it will be used for PAYG & PAYM MPNs ? Thanks,Siva

Resolved! Free text service

I have an O2 account and O2 pay as you go phone,,ive read some answers saying you click Added Value at the bottom of the page on myO2,,but cant see it anywhere on the page to click it..could someone help me please.Thankyou for taking the time to read...

OnePlus 3 not delivered!!

I am wondering if somebody can help me. I upgraded my phone online on Thursday 3rd November. I went for the OnePlus 3. At the time of ordering it was and in stock...apparently as soon as I confirmed the upgrade it suddenly went out of stock. The lady...

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