Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transfer account

I want to transfer my daughter’s number to her and create a new account with her bank details. How do I do that?

Decreasing bill payments

Hey!,So i don’t know how to actually describe this but; I’ve got a monthly bill for about £25, and for the past few months i’ve been paying only 0.90 to 2.00 at minimum for each, with the app saying that my balance was brought forward. Its not a big ...

SIM only order

So I ordered a SIM about two and half days ago and I got an email the same day I placed an order saying " We need to take a look at your application. Hold tight will get back to you within 24 hours" it's been more than 24 hours still nothing

Slow data

My O2 data has always been a bit slow but I had just done a speed test on 5G with 1 signal bar on my iPhone but surely there’s a problem if it’s this slow. Any way to get it to be faster? thanks I’m not sure how to attach an image but on 5G with 1 ba...

Resolved! VAT BILL

I would like a monthly VAT invoice.Can you provide this ?

INVOICES

I cannot download my invoices for the period from December 2023 backwards I can download April, March, Feb , Jan but after this you cannot view the bill and neither will it download Please send me urgently invoices for Oct Nov Dec 2023 for both my ac...

Resolved! When is my contract ending

Hi I would like to know when my contract ends

Resolved! Cracked screen

My galaxy A04s screen is cracked and needs replacing.

Resolved! Top up

Hi, I’ve used my data for this month and it doesn’t renew until 28th, however I can’t seem to log in and top up. My o2 account is showing no details and I don’t believe I have a virgin o2 account set up. Can you help by advising which platform I use ...

Resolved! Contract end date

I wanted to know when my contract finishes

O2

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