Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Overcharged tariff

I commenced a new phone number (REMOVED) in August. The contract states a monthly tariff of £7.99 including VAT. The first bill has come through charging me Tariff £11.82 + VAT £2.36 = 14.18 less credit balance £1.15 = net £13.03. This is clearly an ...

Roaming in Europe

Whilst recently in Italy I was only able to use my phone with Wi-Fi - registered as 5g but kept saying unable to use data even though set up to use it in settings. Thoughts?

refund for disney cancellation

i have been trying to receive a refund for two months charges for disney channel even after cancelling it. when i asked to speak to an account manager as i could not convince the operator of the details of the cancellation i was informed i would be c...

No signal

I have no signal and am unable to make and receive calls or if I do call I can not be heard as it keeps breaking up. You have confirmed there is and issue and could be another 5 days until sorted. It has already been 2 days. Please confirm my bill wi...

Fraud department

Hello. I ordered my ipad with o2 end of august. Paid the initial one off fee and got all the emails to confirm my contract and delivery. Once arrived i didnt end up putting sim card in right away as i forgot about it. Anyway, few days ago i got an em...

Resolved! Spending Cap

Hi, I am wanting to increase my spending Cap but i don't know how to?It is so i can play my games online. I don't like using my bank details online and using my phone to pay is perfect for me.Kind Regards Sharon.

Resolved! Final bill

Hi, I’ve moved to another provider because o2 data was non existent where I live. I spoke to customer services who promised that i would not have to pay anything because i was literally getting zero 4g. I’ve now received a final bill for £275. To say...

Resolved! I want to add a spend cap to my account

I want to add a spend cap to my account please

complaint balance

on wednesday 20th sept 2023 i received a text telling me i needed to top up before 21st..so i topped up £10.. then on thursday i received a text telling me i needed to top up againi contacted o2 cust service and was told they had made a mistake and m...

Discount on latest bill

I've been paying for the device only for a couple of months at roughly £25.the latest bill is just £9.60 and there is a £12+ discount but it doesn't say why.I'd like to know why.

O2

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