Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cancelation

Hi how much notice of cancelation is required for sim only contract, had it 2 years.. tnx in advance

Resolved! Billing

My bill was due to be paid on the 27th of this month but when I went to sign into the 02 app to pay my bill it says no mobile billing account. Does anyone have any idea what’s going on?

Resolved! Trouble following a sim swap

I’ve recently changed from pay and go to contract and had a sim swap to keep my old number. Since this I can make and receive calls but if anyone tries to iMessage me or txt me it’s not being received and the new number ( the one I wasn’t keeping ) c...

Resolved! When can I get a PAC code?

My O2 contract runs out 8/2My upgrade date is 10/1I already know I want to leave and have a new phone/SIM on the way.Can I get a PAC code now, or do I have to wait until any of the dates above?I don't mind paying a penalty if required.

Resolved! Rates to Zambia

Can someone tell me what the rate to call mobile phones to Zambia is?It's ridiculous that 02 is unable to provide this information. Strange!

Resolved! Last payment of my contract

Hello I have been told that I can upgrade my phone now but the payment for the final month of my contract has still not been paid out of my bank account. I am unsure whether to press on and upgrade today or wait till the final payment has been paid u...

Resolved! How to turn off answering machine on contract

How to turn off answer machine on contract

Resolved! How do i cancel my SIm only deal?

Hi I signed up a SIM only deal as I was fed up with TalkTalk, Ihave been out of contract since August and no sign of an upgrade. Lo and behold! A week later, after my o2 SIM had arrived, I find that as aTalkTalk customer transferring to o2 I can get ...

Resolved! SIM card only tariff change

Hi I have changed my tariff from a pay monthly to a SIM card only tariff with 10GB of database for 12 months which is currently showing on your website as £17 for the first 12 months, I have just looked at my account and this is now showing as a £30 ...

Resolved! Unlimited txts

Why do I get charged for txts when I signed up for unlimited txts

O2

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