Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 not working on 2G?

I've recently bought an O2 PAYG SIM to use in a 2G only device. It will not work at all - I just get "No Network" or "Emergency Calls Only". I spend about an hour and a half on online chat yesterday, got passed around at least three people and nobody...

Resolved! Upgrade Questions

I'm on a SIM only plan at the moment, my contract doesn't actually run out until later this year however I have a handset upgrade available to me as of today.As everyone knows, the deals you can get on third party websites such as Carphone, Mobiles.c...

Resolved! charge to mobile

Hi all, can anyone tell me if there's a daily limit for the charge to mobile service (purchasing through apps or online) I can't seem to find the answer online and when i spoke to someone on live chat he simply said there is no daily limit only a mon...

Resolved! Tariff Change and RPI

Bit confused by this. If I change tarrif now web site says (for example) £15 per month for 12 months then £22 + RPI. However local O2 store says it will be £15 now plus RPI on that from April (next month) When can i actually change tariff without see...

Card payments

I am unable to make online card payments for my o2 bills. Card works fine with anything else I pay. Is anyone aware of any problems with o2s online payment

new upgrade

av upgraded my concract but on pan was 0.00 up frony cost, but from my bank accaunt av been charged 29.99????

Resolved! accounts

Are you allowed more than one account,i would like to get a phone for my daughter for uni.Obviously paid from my DD? Thanks

Resolved! Broken back of Samsung A5

I stupidly dropped my phone (Samsung Galaxy A5) the other day and cracked the glass on the back. It wasn't too bad but is now leaking small chips of glass bit by bit. Does anyone know the best way to get this fixed? i.e. take it to the O2 store or ta...

Resolved! S9 and dual sim

Will o2 be doing s9 dual SIM?

Resolved! Leaving but still having to pay for a service I don't want/use?

I'm only 4 months into a pay monthly SIM, I don't use it and therefore will cancel it before 29/3/18, I rang 02 and enquired about it, they want £112...rip off merchant services. I'm not paying that so any ideas what I can do if any?

O2

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