Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade Help

I have a current o2 contact which I took out with CPW a few years ago. I’ve never missed payments etc and the contract is in my name. I was due for a upgrade in September 2017.Question 1:Can I go directly to a o2 shop and upgrade keeping my current n...

Resolved! Signal interruption in NG14 postcode

For several weeks both my phone and my wife's have experience a swarking sound (heard too by the other call participant) a few seconds before the call drops out. Happened 3 times in one 5 minute call this morning. Reported and O2 say the signal is fi...

Wrong phone sent

Hi, wonder if someone in the know can help me, im having a nightmare with O2. I did an upgrade, i wanted an 8+, for one reason or another i have not actually seen one but i have a 7. I ordered it on the phone, the guy waved my £29.99 fee for the hand...

Resolved! Billing

I'm a bit lost my phone bill is over and I haven't gone over any thing I have got a late payment which should only and extra 3.50 . Can someone explain this to me

Resolved! Changing tariff through car phone warehouse

I am on a sim only pay monthly contract with o2. I want to stay with o2 but upgrade my phone and o2 contract through car phone warehouse as they are offering a better deal than going direct to o2. Can I do this without incurring a penalty as my o2 ta...

Resolved! Very high charges for calling from uk to poland

I made one call for 12 minutes which has cost over £15, why has this happened and what can I do to stop it in the future.

Resolved! No network abroad

Hello. After arriving in Poland, it is not known. I reset the phone, pulled out the card, and nothing worked on. He is still looking for a network. I put in a different card and the phone works. Thank you for your answer

Resolved! Upgrade issues

I have tried to upgrade online, to a tariff with a new phone.I am only getting the option to upgrade to a SIMO tarrif, any ideas why?Thanks

Resolved! How long until I get disconnected?

Hi there, I moved my phone number on to an O2 pay and go sim card because I will be out of the UK for a few years and want to keep my number without paying monthly for a contract. I was told by my broker that so long as I make a chageable call at lea...

Problem with WWE scam charges

Hi, Is anyone else having the same problem?I have been scammed by Bounce.mobile out of £160 - according to their contact email person, someone signed me up to receive videos from World Wrestling(!!) on 21 March 2017 at 1am (like, I'd be awake then!),...

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