Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I’ve lost my simcard

I’ve lost my sim card

Resolved! volt add ons

My volt extras have stopped being applied yet no changes made. Still 02 and virgin customer. It says on app I'm getting them but I'm not

Resolved! late payment

I can’t pay my late bill through the app because it says it’s not available and I can’t receive texts through my number xxxxxxxxxxx because I’ve had to change my number due to not being in the uk, how can I pay my bill? [Mod edit: Please do not share...

Resolved! sim swap

Hi i have a new sim on the way as my sim now is not a 5g sim but an hour after speaking with o2 my old sim i have now has stop work and i have emergency call only is there anything i can do utill my new one comes thanks

Changing tariff

I am trying to change tariff to a larger amount of data per month. I am logged in on the O2 app or the website but each tariff I choose it says 'Something went wrong, refresh the page or come back later'. Anyone else had this problem.

Device plan

Device plan is saying payment is overdue when the payment has been taken from my bank account ?

Resolved! unlimited data (speed limit)

Hi! I'am searching for new mobile operator, and this one seems to suit me the most. But before i choose a plan i want to ask if there is a speed limit on your unlimited data plan?

Error code 14 when trying to link mobile plan to watch

Hi. I have recently upgraded my phone from the iPhone 14 pro max to the iPhone 15 pro max, I have the apple watch ultra and it I have cellular/ mobile service which was set up on my iPhone 14 pro max fine, I wiped the phone before trading it in but a...

Bill paid and money taken but O2 saying it’s not paid.

Hi. I paid my airtime and device plan this morning at 9.00 and I had no confirmation emails and my account didn’t update on the app to say I had paid. I got in touch with O2 and they have said that my payment isn’t registering and the payment is stil...

Resolved! Spend cap

Hi - I have just been transferred from Virgin.I want to set a spend cap of £0.00.

O2

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