Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! can't get through to anyone to make complaint - payg phone charges me for privilege and can't help

Find it most frustrating that i have an issue with O2 which i want to complain about and resolve, yet as a payg customer, your website suggests I ring you and keeps charging me when i do.... then they say they can't help.the how do i complain link al...

Resolved! my o2 does not show all my bills i pay

hello i have three phones my sons husbands and mine but only one of the bills show up on my 02 account how do i look at the other two please help.

So many mistakes .....

Not sure what to do at this point or where I currently stand so please bear with me while I explain what has happened in the past week - it's long! Any advice appreciated please I took out a 24 month contract in 2013, after this ended my device was p...

Resolved! Brand New Customers Only!

I'm 14 months into a 24 month contract. I pay £21 for unlimited calls and texts and 3Gb of data. I often hit my limit before my bill date. I saw on the o2 web site yesterday they had a tariff for £20 that includes 10Gb of data so I called and asked t...

Resolved! Ending my 24 month contract

My first bill was January 2015, which means my contract is almost up, I don't use that phone/SIM anymore as I have another contract phone also with O2 Is there anything I need to do when the old phone contract comes to an end, or will it automaticall...

Resolved! Calls to Lebara / Lyke

Hi all,My questions are about calling to Lebara / Lyke mobile numberHow I can identify if this is one of those numbers and the calls inclusive to my allowances?Is it possible to know by prefix 07xx and what if someone transferred Lebara / Lyke number...

Resolved! Unable to print latest bill, get error message

I cannot print my latest bill. I need to get a copy online showing VAT to claim back from work.I have tried 3 browsers, cleared cookies, history cache etc, but just get this error message:DASH_ERR04: The account number in the target address is invali...

Resolved! Can I change my click and collect order to a delivery?

I clicked click and collect and would rather have a delivery now. Can I change this?

Resolved! New contract cancellation and PAC

Hello,I recently came to the end of 24 month contract and decided to start a new 12 month contract. However I then realised I could get a better deal elsewhere.So I called to cancel within the 14 day cooling off period and asked for and received my P...

Link to bill download not working on myO2

Anyone else having problems getting a pdf? All I get is:ErrorDASH_ERR04: The account number in the target address is invalid. from the View and print older bills link. Takes 14 days to get a copy via cust svcs, get it fixed guys!!

O2

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