Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! o2 Live Chat

Why is it that although o2 live chat is supposedly available from 5am it never seems to be.I wanted to change my tariff and was told it would take effect as from midnight. I looked next morning and find that this wont happen until my next bill date w...

Resolved! Why can't I pay my bill online?

I work in a hospital, I do 12 - 14 hour shifts. Of which I don't have time to phone O2, be put on hold for half an hour just to pay my bill. It's 2014, surely there should be a pay online feature?

Resolved! Using O2 Unlimited Minutes to phone O2 Pay monthly phone

I've recently changed from O2 Pay As You Go to Pay Monthly. A couple of my friends are with O2 Pay As You Go and are using the Unlimited tarrif which includes unlimited free minutes to other O2 Mobiles. They have told me that since I have changed to ...

Resolved! Cancel a pay monthly contract early and swap to a pay as you go

I need to end the 24 months contract and keep the same mobile number changing from a pay monthly to pay as you go one.I'm not in UK in this moment but my sim is still there.I already spoke with someone in your customer service and I know I have to pa...

Resolved! Swap Sims

Hello, I have 2 O2 Sims:Sim1: 07748****** (24 month contract)Sim2: 07712****** (pay as you go) Is it possible to swap the number, so that:Sim1: 07712****** (24 month contract)Sim2: 07748****** (pay as you go)

Resolved! Unlink disconected bill from Account

How do you unlink disconected bills from you online account, im getting:"Failed to get user identity possibly due to unlinking of MSISDN from account (code 36)"When trying to sign into the My O2 iPhone App. Already called CS and they said i need to u...

downloading PDF bills

is anyone having problems downloading bills. after clicking on the download PDF bill its starts to create the pdf but never actually completes it and leaves the window hanging saying awaiting chrome. if anyone has had this before do you know how to f...

Resolved! Contract Disconnected

I had my contract disconnected for not paying a bill which i did not have the money for at the time. It ended up with a debt collecter and speaking with them they said i would have to pay a certain amount as i willing to be reconnected to my contract...

Unable to see bills online / no account

Even though I have a pay monthy account, when I log in to see bills I get this: My O2 Products You don't appear to have any valid products associated with this account.Bills aren't emailed to me either.How do I resolve this?Customer support did not h...

WORST NETWORK EVER

I've been on most networks in the UK,and I must say,NEVER AGAIN,has toBe the worst network ever,always dropping calls and 3G ,customer services are rubbish,never tell the truth.and Avnet got a clue what they on about,....do this,do that,on my 5th iph...

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