Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New sim lost phone

Ive lost my phone! If I upgrade will i get a new sim with the same number?

Resolved! Payment

How do I go about changing my payment date to pay for my contract.

Resolved! Galaxy s10

I've purchased a Samsung galaxy s10 last week online, and it is out stock, who long does it normally take for new stock to arrive?

Resolved! Bill

How do I cancel a recurring item that is on my phone bill? Google digital purchase. I have cancelled the subscription but continue to get changed each month.

Resolved! No signal whatsoever

I'm a near £50 a month contract customer and in the process of moving home. Your website that says that there is coverage in the area where I'm staying - 100% NOT TRUE. There is no signal whatsoever - normally I have a 'x' by the signal bars - my pos...

Resolved! Roaming in italy (Puglia) not working on - Iphone5

Hi, I am a recent O2 customer and using an IPhone5 - just plain "5".I have a data allowance but was never able to utilise it in Italy.I am now back in England, but whilst in Italy and when NOT using wifi connections my Internet connectivity never wor...

Resolved! Is it possible to share data quota across two devices?

I have a pay monthly tablet with a very modest 500mb data quota and a pay monthly phone with a more generous 30GB quota - is there a way to share my phone quopta between the two devices? Obviously tethering is an option but is there an account-based ...

Resolved! Nuisance Calls from Armenia - is it the guinea problem all over again?!

I’m starting to get nuisance calls from Armenia..a few weeks ago I was getting nuisance calls from guinea and Ghana. Does anyone know if this issue is starting to happen again? Honestly a bloody nightmare! Why does this keep happening on O2?!

Resolved! Contract Ending Next Month, Sim Only Deal, Same Number

Hi, my contract is ending early next month, and as funds are tight, I have decided to stick with the same phone rather than upgrade. I've seen the Sim Only deal (£18, 15GB Data, 18 Months) which seems the most appropriate for me, but that ends 02.10....

Resolved! Wrong new contract bill?

I've recently upgraded my O2 contract at carphonewarehouse from a Google pixel 2 to a Google pixel 3a - the tariff I got out from there says £31 a month. However I received a letter from O2 today saying my new contract is £36? How is this allowed?I w...

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