Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Not able to use data

Hi,My son isn't able to use the data on his phone. Can anyone advise please.

Resolved! Leaving o2

I want to leave o2 and want to make sure my membership is cancelled

Upgrade

Hello I upgraded yesterday to a iPad but realised I haven’t got a separate line for my iPad. My sim only deal for my phone and my new contract are now together is there any way I can separate this and have 2 separate bills please?

Resolved! Can't contact O2 to pay final bill

Hi, I was recently moved to O2 from Virgin and since it was working well I moved to another provider. I've just received a message saying my bill is overdue as virgin/O2 didn't set up my direct debit for some reason so I had to pay manually. Now that...

Resolved! O2 travel bolt on

Hi, I need a travel bolt on for South Africa to come into effect by 9pm today.

vat invoices

i need ALL my bills to show VAT breakdown as i use it for business

Issue logging in to O2

I’m a business customer and when I log into the app it says it can’t log me in and if I’m new I need to wait 48 hours

Resolved! I want to pay my final bill - why is so difficult?

I’ve left O2 and ported my number to another provider. I’m fully aware I have a device plan final bill to pay….but have immediately lost access to ‘My O2’ and instead just received mildly threatening letters and emails. What a dreadful way to treat c...

Virgin Media BB

I am an O2 customer & have been for a good few years. I took over my late fiance's Virgin Media broadband account after he passed away, last year. Now I'm moving out & need to cancel Virgin Media broadband but I'm concerned they'd cancel my O2 contra...

Resolved! Contract

Hi my contract is nearly up so I don’t want another contract but want to go back to pay as you go but still want to keep my same number can you help

O2

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