Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Extra

Hiya, I just sign new monthly payment SIM card only contract with o2 today , and I received email from o2 which said I have to click link and pick best free option for me, I don't really understand what option that link it's about, also when I click ...

Device plan

Why am I getting 02 Error 500 when I'm trying to pay my device plans

Resolved! How to contact to pay?

Hi, I asked for my number etc to be cut off and they said they'd do so and there would be directions on how I can pay my final amount (device cost). That's been done, can no longer access this in My O2, and call the number ending 0217 that they tell ...

Won’t let me pay my bill online

I’ve been trying to pay my bill on my app but keeps saying “oops there’s been a problem”

Resolved! Extra charges

Why is there a £30 extra charge on my bill?

Resolved! Still being charged

I cancelled my contract in August they said i'd still have to pay for September but then i'd be done and now i have another bill telling me im overdue

Phone and account

I'm inform my payment is over for, this is not the as I have paid my bill on the date required. Now I keep getting information that my payment is being processed, on the other hand my account is blocked

I’m can’t view my bill or log into my o2

I can’t log in or see my bill i should have had 2 x £50 credits and I can’t see if that has been applied every time I try and log in the app it says I am a new customer and have to wait 48 hours but this isn’t true I’ve had this account a long time

Adding my new service to my o2 account

So my old o2 contract ran out last month, and I took out a new contract because it was cheaper. I now want to link my new contract to my old o2 account so that I can access it on myo2. I phoned o2 and they said they that they can't do this because my...

Still no sms code for free Samsung ear buds??!!!

I purchased the Samsung s23 ultra back in June and the offer at the time was after 30 days I would receive an sms with a voucher code to purchase the ear buds. Well we are now in August and still no code!! I have spoken with o2 numerous of times and ...

O2

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