Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switching Tariff

I would like to switch to one of the SIM only 'limited offer' tariffs listed on the website, however these do not appear as options from within the app or my account on the o2 site. I am unable to contact via the phone as this now appears to be for '...

to pay my device plan off as iam on this installment plan

can someone please ring me i need to cancel my payment for my airtime i want to pay my device plan of 24.00 please im having a bit of problem trying to pay my device plan off many thanks emmamullaney

Data usage

I have been informed I have used up 80% of my data and my next month starts on 22 April. I don't use the phone much being 80 years old. I might have something turned on I don't know about. How can I know? How to check?

Upgrade tariff

Hi, I want to upgrade my tariff. I have student discount on my current plan I was wondering would it still apply?

Resolved! Text message re billing

Received text message to advise bill had not been paid this month but bank account has been debited. Online o2 account says I owe zero balance. On text message gave link which I have not accessed is this is a scam?

i cant send pictures via mms

i cant send pictures via mms i have unlimited messages but always fails to send

I already have a contract. Do I need to do anything now Carphone Warehouse is not with O2?

Today I got an O2 email, talking about Carphone Warehouse split from O2 ; it offered lots of options to spend more money and change things. I want my contract to carry on the same it is and has been for years, and all I need to know is - which email ...

Online Payments

I’ve been trying to pay for my monthly contract bills online and on the app but the system isn’t accepting the payment. I tried using 2 different cards and neither one worked. I tried calling O2 support but they aren’t taking calls. Is there a partic...

Extra £100 trade in Samsung

Hi i was wondering what was happening with the Samsung extra £100 trade in offer because O2 recycling are not currently accepting phones

New O2 Sim for Wifi Hotspot

I ordered a new sim (I am already a pay monthly wifi customer with an O2 Airtime plan). The sim has arrived - we want to use it in a mobile wifi hotspot we have bought as we have just moved house and BT has let us down with installing the wifi. The S...

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