Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Need to get old number transferred but O2 won't take my call

I have a PAC code and need to urgently transfer my old number to my new phone as my old phone is playing up. I work for the NHS and they need to be able to reach me at the moment so need this doing urgently, tried online but not sure what I'm doing a...

Old number changeover

I was sent a clear and unambiguous text to my old number that it would transfer to my new sim on my new phone by 6pm today. I turned off the phone all day as recommended (indeed I had to turn off my old phone with the old number as the battery is fai...

Claim free product - invoice required

Hi there, trying to submit claim for free product with Huawei Pro P30 i got on 28th April. I cant find anything showing my invoice or order confirmation from o2 that has logo etc on. Please help thanks!

Incorrect bill

I have received some charges on my recent bills for text messages whilst abroad. I have cross checked dates and times, and it might be the case that I have been charged for receiving text messages from O Roaming- as I certainly did not send any text ...

Transferring number to o2

So basically, i ordered a pay monthly sim only and at the checkout requested to keep my old number from sky, my new sim arrived today but nothing has still happened? i tried applying for a number transfer again but it said it failed. does doing it at...

Resolved! Refresh Upgrade

Sorry in advance for what maybe a silly question! I want to upgrade my phone early, but looking at the upgrade offers on myo2 they are really expensive. I have a balance to pay on my current device plan. Once I have paid this does my airtime plan sto...

Forwarding a video

Why can’t my phone send more than 6 minutes of video footage. I sometimes make recordings 10 minutes long. When I forward them the recipient only gets the first 6 mins! . Why? . Is there a phone setting I need to adjust?

reverse number switch

I have just signed up to o2. When I signed up for the o2 pay monthly sim I provided a pac code to switch my number over with me...I now have the sim with it's own number and it's a lot more memorable than my old number (which I never memorized) Is th...

Resolved! Esim

How do I get a esim pack. The stores are shut and you can’t get through on the phone. Thanks.

+44 7385 705077 Scam?

This number contacted me via text saying my bill had failed to process, I have 2 contracts with O2, both payments went out fine according to my online bankingAssuming it’s a scam?I don’t have access to the my O2 account of one of my contracts though ...

O2

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