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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 24741 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 216003 Views
  • 2 replies
  • 2 kudos

Resolved! Lost sim

Can I have a replacement sim also keep my number

Kae by • Level 1: Joiner
  • 168 Views
  • 1 replies
  • 0 kudos

Over charged

How to contact anyone to discuss being over charged? Recently returned from being abroad, purchased x 3 data bundles at £26 each to then return to an additional x 10 daily charges of £6. What is this charge for if the data bundle was purchased?

Kirstu by • Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

Resolved! Query

I have just had a message off O2 saying I have sent a MMS message today.I haven’t sent any messages today.I wouldn’t even know how to send a MMS message.Thankyou

AK1706 by • Level 1: Joiner
  • 272 Views
  • 3 replies
  • 0 kudos

Resolved! Request eSim before Physical Sim Arrives?

Hi, I just signed up for O2 and currently waiting for the physical sim to arrive. However, I am in need of using the service ASAP and wondered if it was possible for me to go in to an O2 store and request an eSim? Can I do this without having first r...

jwl222 by • Level 1: Joiner
  • 414 Views
  • 3 replies
  • 0 kudos

Don’t understand my high phone bill

HiI have these two bolt Ons O2 Travel & Higher Data Limit in non-O2 Travel countriesInternational Bolt OnAnd am currently travelling in Australia and New Zealand. Why is my latest bill £180?

EMZ1947 by • Level 1: Joiner
  • 255 Views
  • 2 replies
  • 0 kudos

Resolved! Premium MSG charges on my bill what are these for?

HiI have 3 additional charges on this months bill marked as “Premium MSG” 2 of these are for £10 each and 1 for £0.15 and I don’t understand what there are for and also is there a way of avoiding these additional charges in the future?

KMA by • Level 1: Joiner
  • 389 Views
  • 2 replies
  • 0 kudos

Three phone numbers - only one visible

Hello, I have 3 tel. numbers with O2 pay monthly. I can see and manage only 1 of my numbers on the Online system. When I add other 2 numbers nothing happens. Kind Regards, Dariusz

DarioS by • Level 1: Joiner
  • 250 Views
  • 2 replies
  • 0 kudos

Error code 14 - Apple Iwatch

Upgraded my IPhone 2 months ago and my Iwatch hasn’t worked since. Both devices are with O2.Called O2 a number of times and eventually the agent swapped my IPhone Sim to an ESIM and said this should then allow the watch to setup cellular again. NO! I...

BMS79 by • Level 1: Joiner
  • 338 Views
  • 3 replies
  • 0 kudos
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