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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 24685 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 215959 Views
  • 2 replies
  • 2 kudos

Not receiving SMS's from international numbers

Hello I am currently in Sweden and I am not receiving SMS messages from international phone numbers. I am still able to receive SMS's from UK numbers (e.g. automated messages from PayPal, DPD, O2UK, etc.) but not international numbers. I have a pay m...

No Signal

Hi, I think my sim has been deactivated? I ordered a pay as you go sim recently and called you when it hadn’t arrived. It has now come, I activated it but you already sent out another one. Has my current one been deactivated? If so, can you reactivat...

GOA by • Level 1: Joiner
  • 233 Views
  • 2 replies
  • 0 kudos

Cannot get onto my o2 app

Cannot get onto my o2 app it says it can take 48hrs to set up but I've had my new phone from September , I did however have to take out a new contract and change the number to my old number . I did have a lot of issues at the start getting this

RebeccaB by • Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Resolved! New York

What bolt on do I need to be able use data and not be charged

Dermy by • Level 1: Joiner
  • 249 Views
  • 2 replies
  • 0 kudos

Bars have been applied to my account

I can’t receive sms messages from certain numbers, called o2 and they are of no help. Looking at my account bars have been put in place but I didn’t ask for these. I upgraded my handset at the weekend but my airtime package stayed the same. Why has t...

Faybles by • Level 1: Joiner
  • 289 Views
  • 2 replies
  • 0 kudos

Old sim

I’m still receiving a bill for an old number ending in 339 even tho I was told it was cancelled in October and my finally bill would be November but I’m still being billed for it

Resolved! Not receiving OTP passcodes

I’m currently in Cyprus. I have a UK number, enough data and haven’t used my phone excessively. Since yesterday I’ve struggled to receive OTP passcodes. It took a few attempts yesterday but they did come through. Today, nothing. I’m struggling to do ...

Esim

I’ve updated my contract today to 5G with an Esim. How long does it take to get the ESIM QR code so I can complete the activation?

JakC by • Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

recent direct debit

I have 2 phones with monthly direct debits. Two are shown on the o2 website, however a 3rd charge has been debited from my account this month:54.3324.7822.58I do not know what the 22.58 is??

GHam by • Level 1: Joiner
  • 150 Views
  • 1 replies
  • 0 kudos
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