Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how do you send your broken 0phone to 02 insurance

my samaung screen is broken and i need to send in for repair but cant get through to 02 to send it back to be repaired

Resolved! Overcharged for international SMS

I've checked one of my recent bills, and I've been charged £8.64 in additional charges for 2 international text messages. Looking at the O2 extra charges guide for pay monthly customers, international SMS are charged at 55p per message. Presuming tha...

Resolved! Does '5gb for 18 months' mean 5 GB over 18 months or 5 GB a month for 18 months?

Does '5gb for 18 months' mean 5 GB to use within 18 months or 5 GB a month for 18 months?

Resolved! Deposit reimbursement

Hiya, I paid quite a big deposit when my account was set up 4 months ago. Ideally I’d like it back now but all I get when I call 202 is automated responses sending me round in circles. Any suggestions on how to talk to a person would be gratefully re...

Resolved! O2 scam bank info text message

Hi guys , I received apparently three text message that says to update my bank info , I clicked the link but didn’t enter any info , will I be okay ?Thanks

Resolved! can't connect to pc via usb, help please?

Hi, I have Note20 and my Windows 10 PC isn't picking up the device when I connect via USB, any ideas? Cheers

Resolved! Is there a charge for closing my Pay Monthly account

Is there a charge for cancelling my Pay Monthly account with O2? [edit: topic title clarified]

Resolved! I need to add a cap

I need to add a cap [edit: topic title clarified]

My bill

Why? For some reason it keeps charging me with messages and picture messages and phone calles when ive paid for them its been going on for a few months i want my money back in my bank account please.. I cant cancel because i need this contract phone ...

Direct Debit

I recently cancelled my O2 contract but payment has been taken again. I’ve cancelled the direct debit today after this payment. Should I do anything further as I can’t get to a store and have been unable to chat with anyone from O2.Regards.

O2

Forum Posts