Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 25105 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 216183 Views
  • 2 replies
  • 2 kudos

Resolved! Lost phone

Hi I have lost my phone so will be doing an early upgrade but how do I get my number transferred onto the new phone when it arrives please? thanks

Clare2322 by Level 1: Joiner
  • 124 Views
  • 2 replies
  • 0 kudos

Tarrif change

Ive chosen the wrong tariff is their anyway i can change it i wanted unlimited data text and minutes but for some reason it has addedd the wrong one on could you change it for me please

LB7 by Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos

Resolved! New number

I need a new number as I am being constantly harassed on this number please

Arfon1208 by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Resolved! Confusion around Airtime plan on my pay monthly phone

Hi, I was hoping someone might know a bit more about cancelling airtime plans within the minimum contract period. I've been with o2 for over two years now, and I know online it says you can unlink and pay monthly for the phone. I just tried to ring o...

Some of our terms and conditions are changing

HiI've recived email from O2 saying that O2 is making changes to t&c and I have a right to cancel my airtime contract in next 30 days and either continue paying my Device Plan in the agreed monthly instalments or I can pay the remaining balance off i...

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PiotrT by Level 1: Joiner
  • 341 Views
  • 2 replies
  • 0 kudos

Resolved! Phone coverage in Sheffield

Above. Been getting messages since last week about a signal issue in the Sheffield S3 area, is it ever likely to be resolved? I can't change providers as I'm still paying off my contract/device plan, and there's not that many providers I'd willingly ...

lost number

zniknięcie numerów z konta 02

HB6 by Level 1: Joiner
  • 166 Views
  • 3 replies
  • 0 kudos

Resolved! I want to end my contract

I would like to pay off my contract, can you tell me how much please? 

Krystal2 by Level 1: Joiner
  • 150 Views
  • 2 replies
  • 0 kudos

Resolved! Multisave discount

 Multisave discount showing as “Active” but at 0% discount?  

sjmce by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos