Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

tariff

i have a plan for £19 a month which finishes in may.i want to have the 100gb plan but its not showing as an upgrade.do i have to leave o2 to get it

Why the monthly payment was attempted 2 weeks ahead?

I've received a warning from O2 about missed payment on first dates of the month despite my payment date is 17. email warns me I have to pay less than £4 tomorrow. Is this a fraud or something to do with the Brexit?

Unable to access webchat

Hi all, I'm wondering if anyone else is experiencing issues accessing the webchat function. I need to cancel my O2 account because Brexit and I now live in Ireland. Is there an alternative way to contact customer service/cancellations other than call...

Resolved! Family

In my household we have three separate o2 contracts, can anyone advise on how we go about getting these all merged onto one contract or one monthly payment please?Thank you

SIM-only iPhone

I have a new iPhone SE and have transferred everything from my old iPhone 7 to the new one. I have a SIM only contract with O2. Do I need to inform them that I have the new phone?

Resolved! Keeping number after contract is up - currently abroad.

Hi there,I currently live in Vietnam and am unlikely to return to the UK for some time due to the current global issues. My Pay Monthly contract finishes next month and I wish to ensure I can keep my number without starting a new tariff. I am happy t...

Resolved! My data

My date is not working all my bills are paid i am on contract and my mobile date int working due to ur problems can u hurry up and sort it out for me thank u joke this and its ur service got prof so as fast as possible pls can do wive my mobile date ...

Help needed - Not allowed to exchange?

Hello,I have got the iPhone 12 Pro Max and have only used it for a day. I would like to exchange it for the 12 Pro as it is far too big and heavy for me, it actually gave my hands pins and needles and wrists ache (currently have the Huawei P30 Pro).I...

Physical Sim Card

Dear O2, I'm currently an esim user and I would like to switch to physical sim. Kindly advise how do I proceed with this sim migration, especially with this lockdown and travel restriction. Many thanks Regards,YEO

Resolved! Paying off phone

I’m looking to pay off the balance for my 2 phones.I still have about 12 months left. My question is, if I do pay off the device plan early, do I still have to wait for 12 months before I can change the airtime plan?Thanks

O2

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