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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 25141 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 216199 Views
  • 2 replies
  • 2 kudos

Resolved! New sim card

Hi, i need to order a new sim card please.Thanks, Jordan

JordanP by • Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

Resolved! Pay Off Contract.

Hi,I'm looking at paying off one of my O2 contracts but can’t find any helpful information. I can see the upgrade option and the leave O2 option but I don’t want to do either. I just want to pay off my iPad in full, cancel its airtime but keep my pho...

JSH2644 by • Level 1: Joiner
  • 561 Views
  • 5 replies
  • 0 kudos

Change Payment Date

I would like to change my payment date - according to the website I can do it in my02 but I have looked and can't find a way to do it!!! This is from the website: How do I change my payment date and billing date?We’ve combined your bill into a single...

Carlos_74 by • Level 1: Joiner
  • 651 Views
  • 1 replies
  • 0 kudos

Resolved! Stolen phone

My phone has been stolen and I need to bar the service and get a replacement

Hepplep by • Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Direct debit

How do I change direct debit day?

Elliott07 by • Level 1: Joiner
  • 192 Views
  • 2 replies
  • 0 kudos

Resolved! Billing

I want to change my bank details 

Gary25 by • Level 1: Joiner
  • 370 Views
  • 2 replies
  • 0 kudos

Resolved! Change my spending cap

Hi i want to remove my spending [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Gary24 by • Level 1: Joiner
  • 277 Views
  • 1 replies
  • 0 kudos

Resolved! Insurance

Hiya I got an iPad pay monthly and I was wondering if I got insurance with it? I’m sure I asked for it but honestly can’t remember

T13 by • Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

Upgrade error message - not sure where to go for help now

HiI tried to upgrade my phone from an iphone 13 to a 15 last month but repeated attempts online and in store bounced back with the same error message at the checkout: "Unfortunately there's a problem with your application. When you apply for an O2 co...

cp3012 by • Level 1: Joiner
  • 571 Views
  • 2 replies
  • 0 kudos

Bill

I thought I had paid off my contract for the phone 

Lou2122 by • Level 1: Joiner
  • 171 Views
  • 2 replies
  • 0 kudos
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