Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! travelling to Albania

Hello! We are going to Albania in 2 days. What are the charges?

Resolved! How do I check what my new sim number is

I purchased a new SIM card for pay monthly and I am changing from pay as you go and wanted to keep my number I checked the form and need my new number aswell as my current number how do I check what it is

Resolved! New contract

Hi, I have had a message to say my new phone will be connected tomorrow and to keep my phone switched off until 6pm, does this just mean my new phone or both phones? Sorry if a stupid question....

CAT s62

I could do with a thermal imaging phone for work, is there any plan to bring Cat Phones back to O2?

Resolved! keep my number

So my wife has joined 02 as part of my plan Now to keep her number I've been told: Text "PAC" to 65075 then go to 02 and enter new details to keeping the old number. what I want to know is: I have a new SIM card arrived does she need to get her pac n...

Resolved! Cancel bolt on

camcel amazon prime

No network connection

I've had my s20 for 7 months recently ice been loosing network connection when I go out I only have emergency calls no-one else in the house has thos issue any ideas??? Never had a problem up till now..

Resolved! Unused data

Why isn’t unused data rolled over into the next month’s usage - as with other providers?

Resolved! Lost phone switched off

Hi, I have lost my phone but it can't be tracked because it has run out of battery. The last place it was before it died was at my home, but I had it in my bag and was out but hadn't checked to see if it needed charging before I left. Is there anyway...

O2 told me I could leave my contract without early termination fee - now I have a bill for £350

I took out a Sim-only 24 month contract with O2 on the 6th May, and then upgraded it on the 18th May. I was then offered a better deal by a different network, but assumed I was outside the 14-day-cooling off period. I thought I would check anyway, no...

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