Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Plan to use in Australia

As customer service does not answer phone after 3 hour-long attempts, and before I go to another provider, does anyone know what plan includes calls when in Australia and at what price?

Logging in

Trying to login ,keeps saying when I’ve entered my mobile number , contact number already associated with another user,but I’ve had this number over a year ,o2 have taken payment as well .over this time .

Upgrade

Hi

Charged for old Apple Watch sync

I bought a new apple watch in 2023 and unsynced my old one. They have just started charging me for it again.

Resolved! Cancelling

Good afternoon.I would like to cancel my recent order for a SIM. I am still within the first 14 days and was told i could cancel in that time if i wanted Thank you

Can’t access app

Can’t log in

Resolved! Cancel sims

Hi I have 2 other Sims and want to cancel the Sims please

Resolved! Transferring Phone to O2

I currently use a THREE UK account for my phone but took out a pay monthly O2 as part of my new Virgin package a couple of months ago.I now want to transfer my existing THREE phone number to my O2 subscription.I have a PAC number ready to go. What I ...

Resolved! Cancelled contract

I cancelled my contract before Christmas and have received an email today for an upcoming bill sim card hasn't been used for weeks.

Resolved! Close the account

I just wish to close the account.There is no option and one never gets through to the right dept on the phone

O2

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