Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! E Sim problem help needed

My husband smashed his old phone ( iphone 12) and as I manage all the phone accounts theres alway a spare 'upgrade' somewhere. This happened to be my Son's plan. The new phone arrived and it's automatically set up the esim with my Son's number as wel...

Resolved! Fraud.

Ok so I do not know if this is in correct place but a few days ago I stupidly fell for a scam phone call calling from a private number instead of the normal numbers that they use so I can't block or report the number but after I got my account back I...

Resolved! Struggling too pay and phone was robbed

I haven't payed my bill ATM because my phone was robbed and don't know how too sort it

o2 don't give services what i pay for

For several months, after transferring my number from three to o2, I have had problems with the Internet. It started with the fact that I didn't have internet on my o2 card at all. After a few days, I visited the salon where they found that I had an ...

Multiple numbers to port on one account

I have moved my family to O2 so have four temporary o2 numbers on one account. I want to port there old numbers via PAC over. First one was fine and ported over now 2 days ago, now on the app or website when ever I try to port over another number to ...

Paid final bill through bank transfer

I recently moved out of O2 and received my final bill. Since I did not have direct debit, I called payment management team and requested for card payment. They tried and failed because bank recognised this as fraudulent transaction. The agent then su...

Resolved! Keep current SIM plan and just upgrade phone handsets

Can I upgrade my phone handset and keep my current Airtime, Text and Data SIM plan? I was a Virgin mobile customer, now that O2 has took over my payments on my phone has finished. I would like to upgrade to a new phone, however when I look at upgradi...

On O2 cannot send a text to O2 a number (21500l given by O2 themselves

Hello I am on O2. I have never been able to send any text to O2 numbers. I can receive from them but cannot send to their numbers. No problems sending or receiving texts from other non O2 numbers. I am trying desperately to send a text to 21500 an O2...

Unsuspected over bill!

Unrecognised bill well over pricei have not ran this bill up why has this all of a sudden went up in price. I will leave 02 as I have a 0p spending cap on my account

Resolved! Bill and number

Hi. Can you please explain to me why am I charged for a period 03.05 - 07.05 if my SIM have been delivered and activated today (08.05.2024)?Also - if I already provided PAC when ordered SIM feom o2, do I need to do something else?I just need to know ...

O2

Forum Posts