Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cannot receive calls or texts

Hello I moved from EE to o2 on 29/1/2023 and the sim is activated on the same old number on since the new o2 sim is activated i can make calls and access internet i can also send text messages but cannot receive any calls or texts or otp's. since tha...

Hi

hi. Am osvaldas . What happened with my number? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Billing

My bills are fluctuating and recently getting really high in price?

VAT invoice

You told me you would provide my bills with aVAT invoice but you still haven't done this. Please do this now.

URGENT - CLOCK TICKING - O2 Failure to provide exisiting SIM for more than 20 days.

As a loyal customer for more than 10 years, I lost my handset on 28 Jan 2024. I checked whether I was eligible for an upgrade and paid off the remaining handset balance. I checked the O2 website for stock for a particular handset (iPhone 15 Pro 1TB),...

Every purchase made to date

Hi I've been with o2 for 30 years... is there a way I can look at all purchases I have made from them? Thanks in advance

No calls or data

I have no calls or data on my phone and my bill is paid

Resolved! sim card

i have transferred my sim card from my broken phone to a new replacement....do i need to actvivate it

Direct debit

Hi last month for some reason that I didn’t do my direct debit got cancelled, I set a new direct debit up and got a text message to say it was done but nothing has come out my account yet?

upgrade

hi there my account says im eligible for a upgrade but ive tried to do this its not letting me complete the order can you explain why its not is it because I have outstanding bill to pay

O2

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