Solved: Text O2 to O2 charge

Anonymous · ‎22-04-2014

Why have I been charged for texts to another O2 customer especially as I am on unlimited texts,

Anonymous · ‎22-04-2014

You may need to speak to O2 Cs on 202 contract or 4445 Payg for clarification.

If you added emoticons etc they may have converted to mms which are not part of your text allowance.

Edit to add link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

Anonymous · ‎22-04-2014

You may need to speak to O2 Cs on 202 contract or 4445 Payg for clarification.

If you added emoticons etc they may have converted to mms which are not part of your text allowance.

Edit to add link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

jonsie · ‎22-04-2014

Have either of you just changed from P&G to contract or viceversa or recently ported the number?

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