Paying of device plan

[Anonymous]

I have £90 left to pay on my device plan but I don't want to renew my contract if I pay that will I have to still pay the airtime till my contract ends in March 2017

[Cleoriff · Accepted solution]

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@Anonymous wrote:
I have £90 left to pay on my device plan but I don't want to renew my contract if I pay that will I have to still pay the airtime till my contract ends in March 2017

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No you just cancel the airtime and you are free to walk away ...

https://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701

[jonsie]

The beauty of Refresh. Pay off the device and give notice for the air time and you are free to go to another network or go sim only.

[Bambino]

@Anonymous Just to add to the good advice given above, make sure your phone is unlocked, if it isn't already, before you cancel your airtime. If the phone isn't unlocked, call customer service and they will provide you with an unlock code.

[MI5]

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@Bambino wrote:

@Anonymous Just to add to the good advice given above, make sure your phone is unlocked, if it isn't already, before you cancel your airtime. If the phone isn't unlocked, call customer service and they will provide you with an unlock code.

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You can also unlock it through the link in device details in your MyO2 http://www.o2.co.uk/myo2

[Anonymous]

Just a word of warning from my current experience, if you pay off your phone and do not want to renew the contract. You may end up wanting to use that phone on another provider, if you do you will need an unlock code for the phone from o2.

I've currently been waiting 4 weeks and have a locked phone and a replacement from o2 and still they cannot get the unlock to work.

[MI5]

It's not usually that difficult though but I appreciate the difficulties you are going through.