Not impressed - no free gift!

[Anonymous]

I took the long, difficult effort of waiting on the phone for 45 minutes to try and upgrade my phone, to which I hung up, and tried the "chat now" function.

All is good, as I ordered the nokia 820, on a good contract, BUT I was told that I would get the free gift of the charging plate and the charging covers.

I'm thankful I saved the transcript, because I was promised both covers to be delivered with the phone, but I got NOTHING!  I have been with O2 for over 10 years, and I have never NOT received the gifts that have been promised.

Where have they gone? Why were they not sent? This was a key part in my decision making process to stay with O2 as I had a VERY good offer from another vendor.

Can someone tell me where the charging backs are, or I may have to travel into a store to get this rectified?!!!

[jonsie]

I'm afraid the only recourse is customer service or point of sale. But I agree if it's been promised, free or not, it should be provided.

[Liquid]

Steersy does raise a good point was the phone a upgrade?

And I must agree with perksie on this one.

[perksie]

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@Anonymous wrote:

Having a moan and whinge on here I am afraid it not going to help you get what you want. As I have said, you need to take it up with Customer services. 

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The OP has come here for help and advice and was promised the charging plate would be included.

It's good to be helpful if possible.

[Toby]

Hi guys,

Please keep your replies related to the OP's query and respect each other's responses. I have removed everything unrelated as it helps no one when posts become aimed at each other :). Everyone is trying to help which is great to see and I would love to hear ways we can improve help responses and guidelines on how to help.

Steersy, welcome, I have sent you a private message.

[ewanrw]

This may or may not be helpful, but wireless charge is already built in to the cover the handset comes with as standard, you just need the plate.

ewan

[perksie]

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@ewanrw wrote:
This may or may not be helpful, but wireless charge is already built in to the cover the handset comes with as standard, you just need the plate.

ewan

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That is what seems to be missing:

You can see it in the picture here:

[ewanrw]

Yeah, it's just cause the OP mentioned the covers as well, so thought worth mentioning in case of any confusion.

ewan

[Anonymous]

hi i',m sorry but why do ppl keep saying isn't it enough to get a free phone excuse me but duh if u have a contract the price of the phone is in the contract itself the phone is NOT FREE at all 

[RueDrBouree]

Hi Bluefire

I am no expert, but I "believe" that in most cases when you take out a mobile phone contract in the UK what you are actually paying for at least legally is the service. And that the handset is a sort of a free/subsidised gift for you to do with what you like. Thats why you see so many unwanted upgrades on eBay, the networks give the phone to the customer, so really have little control over what they do with them.

Of course the network is using the money the customer pays for their tariff to cover the cost of the handset, its just not sold like that.  (O2 refresh might be an exception as the handset price is clearly shown)

Alex