MyO2 acciunt

[CS5]

Hello - I was sent a text today saying that I had used 80% of my data this month. I wanted to top up with a bit more data to see me through the next few days. However, when I went into my O2 app, it says “oops something went wrong. My O2 isn’t available to you yet…”.

i am not a new customer, so not sure why this message is coming up. As a result I can’t get in to my account to buy more data.

In also tried logging on to the web page. It says “You don't have any products or services in this My O2 account”.

Can you help tell me what is going on?

thanks

[MI5 · Accepted solution]

@CS5 

O2 have messed up a system update which is effecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2