on 11-02-2016 22:50
on 11-02-2016 22:50
Hello, it is going to be short... I am over a year with o2. In my contract is that I should have 4G internet. But I have never seen it during 13 months. I know and totally understand it may be limited on country side, but in Londyn (it is just my thinking) it should work normally...
Solved! Go to Solution.
on 11-02-2016 23:00
Presumably you have a 4G phone, a 4G simcard, 4G enabled on your account?
Check the postcode to see if you are in a 4G area.
It may be that you need to call customer service to make sure your account has 4G enabled. Also check in My O2.
on 11-02-2016 23:00
on 11-02-2016 23:00
on 11-02-2016 23:00
Presumably you have a 4G phone, a 4G simcard, 4G enabled on your account?
Check the postcode to see if you are in a 4G area.
It may be that you need to call customer service to make sure your account has 4G enabled. Also check in My O2.
on 11-02-2016 23:01
11-02-2016 23:10 - edited 11-02-2016 23:24
11-02-2016 23:10 - edited 11-02-2016 23:24
Hi @Anonymous Try your network coverage here http://status.o2.co.uk/
Also download my network app onto your phone. http://www.o2.co.uk/apps/my-network
You can keep updated and report if you disagree with status
Veritas Numquam Perit
on 12-02-2016 00:26
on 12-02-2016 00:26
on 12-02-2016 06:51
on 12-02-2016 06:51
on 12-02-2016 06:55
on 12-02-2016 06:55
Follow the advice from @jonsie
on 12-02-2016 08:46
on 12-02-2016 08:46
on 12-02-2016 13:30
Either signal congestion or the area hasnt had 4G rolled out yet. I am writing this in my area which has 4G