Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Problem

I have phoned o2 4x times on the last 2 days, each time on hold to referrals team for 1.5 hours or more being told “I’m first in line” and never spoken to anyone. I received an email saying “We're unable to identify & proceed further with your reques...

sim activation without SMS

hiO2 sent me a new sim, we live somewhere where we can't receive or send text messages so I had to drive to the nearest town to try and activate the sim. When I got there I couldn't get anything to send.Called 02 (after 55 minutes getting through) wh...

Resolved! Billing

I do not understand why I am being charged 17.25 a month even though my contract is a lot more cheaper when I was with Virgin

Resolved! Query bill

Hi, how do I apply a NHS discount to my account please?I am currently being debited 2 separate amounts each month, can you confirm if this is correct?

Resolved! Hard search

Hello. I'm just wondering if a hard search for a contract that didn't even start should be showing on my report?I didn't go through all of the sign up online when I was looking at getting the s23 in February but I have just had notification that a ha...

O2 Scam Call running a 40% tariff discount?

Received a call this morning claiming to be from O2, and it was very difficult to determine whether it was a scam or not. The number was 0161 394 0219, advising that O2 were giving me a 40% discount on my tariff due to COVID-19. They just needed some...

Resolved! Using my phone abroad

I went to spain last year and i could not send any texts or make phone calls. I am going again on Saturday and i am hoping i do not have the same problem. Any clues anyone?

Data issues can’t use it anywhere

Can’t use my data when away from home

Resolved! Charges abroad

I'm travelling in Brazil. I would like to know if Brazil it's parte of my travel board part of my allowance in UK or need to be paid a part?

Resolved! Caller ID Not Working

Since my contract was ported from Virgin to O2 last week all callers are displayed as "Unknown". I saw from the forum that quite a few people have had this problem.Please can you fix it Thanks

O2

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