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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 23637 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 213941 Views
  • 2 replies
  • 2 kudos

Resolved! How to claim free Samsung Galaxy Buds Pro2 with Galaxy S23

Hi I am wondering if someone could help. I went into a branch today and upgraded to the Samsung Galaxy S23 with there being a promotion for the free galaxy ear buds pro2 however the person serving told me to go to the Samsung website to claim however...

AlexB1989 by • Level 1: Joiner
  • 21384 Views
  • 20 replies
  • 0 kudos

login into 02 app

HII still not login in to the 02 app and wish to purchase a travel.bolt on which at present I cannot do. Could you help please x

STY by • Level 1: Joiner
  • 160 Views
  • 1 replies
  • 0 kudos

Resolved! Rolling plan

Hello am new to O2 and got a O2 SIM card I want a fixed £15 rolling plan WITHOUT the sim as I already have it how do I get the plan sim deal or just a monthly plan without having to order the sim I don’t wanna top up as I go I just want the plan and ...

texts not sending

Im asking this for my dad he was a virgin customer transferred to O2 on a pay monthly sim everything was ok to start with but the last few weeks he has been unable to text he receives my messages but when he tries to reply is keeps saying unable to d...

klc by • Level 1: Joiner
  • 413 Views
  • 4 replies
  • 0 kudos

Resolved! Changing payment details

I want to change the account from which I pay my o2 bills. how do I do this?

Steve83 by • Level 1: Joiner
  • 318 Views
  • 2 replies
  • 0 kudos

Resolved! Not recieved my 100 cashback and airbuds

I have not reieved my text or email for my 100 cashback or my buds got my new contract in November thanks

Jcx by • Level 1: Joiner
  • 224 Views
  • 1 replies
  • 0 kudos

DPD DRIVER POSS STOLE PHONE

so was supposed to have my new phone delivered today. DPD tracker said delivered, but not to my address, tracked down the address but they said the DPD driver realised it was the wrong place and took it back. They was extremely shocked when I showed ...

MrsH79 by • Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

Virgin spiralling costs..

I signed up a Volt contract in September at £25 and a month later it went to £29 due to annual increase. In reality it had been a month. This month December it's £36. No extra charges. It's an all in contract. What the hell is this, it can't be legal...

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