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Level 1: Joiner
Posts: 2
Registered: ‎20-01-2011

Blackberry help

i bought a blackberry for christmas on pay as you go,could't figure out how to do bbm an then found out you need a data plan so i called customer services and they told me i could buy a bolt on for £15 a month so i bought it it's the web and txt, this was yesterday and i still havn't got any web access or free txts,has anyone had this problem before
how long does it take before your bolt on is added
Level 1: Joiner
Posts: 2
Registered: ‎20-01-2011

Re: Blackberry help

I bought the 5 pound bolt through internet service, and I got it very soon.
It is possible that you have to wait until 48 hours later, if you cannot get your service then, call them to check it out.
Level 1: Joiner
Posts: 2
Registered: ‎20-01-2011

Re: Blackberry help

I bought the 5 pound bolt through internet service, and I got it very soon.
It is possible that you have to wait until 48 hours later, if you cannot get your service then, call them to check it out.

i have now recieved my internet,free calls and txts but the advisor on 02 chat said i have to manually change my gprs setting to activate my bbm was this the case with you aswell
Level 1: Joiner
Posts: 2
Registered: ‎20-01-2011

Re: Blackberry help

I didn't have such problem, I have received two texts, one said they received my order and the other said my request will be active within 48 hours, I think that's all. I'm sure there's no GPRS thing but maybe the situation is different for you.
Level 1: Joiner
Posts: 2
Registered: ‎20-01-2011

Re: Blackberry help

You need to call customer services and ask them to add BLACKBERRY BOLTON (£5) for you. you wont be able to use BLACKBERRY services with TEXT N WEB tariff :smileyhappy:
Posts: 24,752
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: Blackberry help

They will if they've bought Text and Web for Blackberry.
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