Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! O2 chat agent availability times

Does anybody know, it never seems to be available. Thanks in advance.

Resolved! Paying a bill

I HAVE TRIED TO PAY MY BILL OVER THE PHONE DIRECT WITH ONE OF THE CUSTOMER SERVICES OPERATORS , I HAVE TRIED THE ONLINE APP AND THE MY O2 site , still havnt been able to pay it wont accept my card even though the card is working perfect with other pa...

Resolved! Moving to another network

I have an O2 PYG sim in a phone I use for work on which work colleagues and the company's customers conact me. I am also a long standing O2 monthly contract customer (25 yrs) with my personal friends/family phone.My boss now wants to supply me with a...

Resolved! Visual Voicemail activation

Hi, I just got a PAYG SIM in my iPhone 7 (latest IOS update) and have topped it up with 10 quid, it's all working apart from no Visual Voicmail, how do I enable this please?

Resolved! WiFi and 4G calling option not showing in settings

Hi, I have an o2 PAYG and iPhone 7, I am not seeing any option to switch on WiFi and 4G calling - can you please explain how I can enable it? Thanks

Resolved! Payg sim

I have purchased a pay as you go sim today from an 02 store got home and inserted it into my old brick Nokia I use for work and it says insert a valid sim, I know that the phone is not locked to a network could it be it takes 24 hours for connection ...

Resolved! Change number from one contract account to another

Hi,I've held the same phone number on my phone for the past 5+ years which my mother always paid for whilst I was young but now I'm older I want to start paying for it myself. I have bought a new phone and sim card last month and have my own separate...

Resolved! Help with tablet

HiUpgraded my contract phone..got a free tablet O2 guru said get a payg sim card from us free for it.I have no phone number with this sim he sent me.How do i activate it? It went into the tablet easily but now i am stumped as what to do next Help ple...

Resolved! top up

Put some money on my wife's phone,money taken,but not registered on phone,who do I go to, o2 or the store that did it.

Resolved! General Information

Initially info about bundles, boltons, etc.

O2

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