Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! SIM card

I lost my phone with SIM card. Phoned and ordered a new SIM in the end of September, but still have not got it by now in the middle of October? live chat is always busy. Have been customer for more than 6 years.. what a disappoinment.

Resolved! Add a new phone number

add a new phone number [Topic title edited for clarity]

Resolved! Moved to 30p tariff without being notified.

I've been moved from basic pay as you go, which is like 2p a text, and moved to a 30p tariff per text without being asked. There was no notification, I only realized this morning.I have contacted customer support and moved off the new tariff back to ...

£10 Big Bundle payment oddity

Can someone clarify this little matter for me please. My date is from the 28th of each month. Previously I've waited until that date to pay but this month I topped up on the 24th. That must have had an adverse affect as today I received these message...

Register

My wife has a 02 account. I have a 02 account when I try to register it will not except my e.mail address

Pay as you go account about to be locked out. Not topped up often.

Pay as you go account about to be locked out. Not topped up often.Code sent to my phone to continue account, but i can't see anywhere to enter it. I don't want my account to stop. What do i do?

Resolved! Free £5 credit when registering for 'myO2 on payg'

Hi. I clicked on a link to register for 'myo2 on payg' which stated that a free £5 would be credited to my balance. I have registered and added a £10 topup but the free £5 credit has not appeared. Am I missing something?

Resolved! Question

Can you buy an app with money from pay as you go tarif

Resolved! Internet

I’ve run out of data and now O2 is charging me 1£ per day for extra data, but I don’t want it. How do I cancel it?

Resolved! New phone on old account

I have just recently upgraded my phone ,its fuel sink so not tied to any network, but my account is saying that ik still using my old phone . How do I change the details showing my new phone?

O2

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