Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
  • 39510 Views
  • 0 replies
  • 0 kudos

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 161287 Views
  • 147 replies
  • 27 kudos

Resolved! O2 Travel incorrect charges

Hi, I have been in St.Vincent since August 3rd 2022 and return home to the UK today, August 21st 2022.Whilst I have been here I've been charged SIX times for using O2 Travel but, here's the thing, I HAVEN'T USED IT EVEN ONCE!!O2 have reimbursed me al...

Resolved! O2 Travel charges

Just seen my latest bill. Been charged a daily fee of £6 for calls from USA but I have never been to USA and have not even been abroad since last summer. Cannot find any explanation for this. Any Ideas?

Resolved! Change disney plus from O2 to Disney so I can move to an annual pla

I received Disney plus free for six months. It now wants me to pay £7.99 per month. I want to move to Disney plus annual plan. I have cancelled it and want to move to the Disney plus annual account. When I look at Disney plus it says manage on O2, bu...

Resolved! galaxy watch 5 40mm battery

Just wondering if anyone is having issues with the battery life on the watch 5? i am having to charge the phone morning and evening for bed. Took it off charge at 7am and already at 11:28 im down to 37% battery!

Resolved! KUDOS

Hi everyone Maybe this sound a a little dumb but what does you received a KODUS mean? Also are these personally sent by other community members? Cheers ok n advance everyone x

P8 by Level 1: Joiner
  • 805 Views
  • 1 replies
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Resolved! Disney+ email/text activation

Hi, i tried to activate my Disney+ extra yesterday and got as far as the 'wait for activation email and text' but almost 24 hours later and I have not recieved these yet. How long does this take to come through now?I did look on my account again toda...

Sutts2023 by Level 1: Joiner
  • 1371 Views
  • 4 replies
  • 0 kudos

Resolved! SIM card is PUK locked

Samsung Galaxy Z Flip 4 did an up date and now I can't get in to it. It says "sim card is PUK locked" I have been on Myo2 and went through the unlock procedure and it sent me 2 texts...To the phone that is locked! as a security check. I can't view th...

Sarah55 by Level 1: Joiner
  • 623 Views
  • 2 replies
  • 0 kudos

Resolved! Roaming in Thailand , Vietnam and Bali

hi 02 community my daughter is going to Thailand , VietnamAnd Bali etc early march , how do we activate or pay for her to use her phone when she’s away for 6 weeks and do we need to add credit to her account ?She’ll be using data and calls etcis ther...

Bordeaux by Level 1: Joiner
  • 3824 Views
  • 3 replies
  • 0 kudos

BEWARE. O2 unable to deliver goods that they have taken payment for or refund.

I placed an order online (through www.o2.co.uk/shop) for a fitness tracker with a fixed click and collect date. The next day I received an email stating that it was out of stock. Now, after 11 days of waiting, I have still received no update. The ord...