Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 158175 Views
  • 147 replies
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Renewed my contract

I have just phoned o2 to renew my contract. I spoke to a women that was very rude. When i was finishing speaking to her and ordering a new phone. I asked how long the phone would take as i am a lorry driver and will not be at home in the week. Her re...

ShaunP by Level 1: Joiner
  • 304 Views
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New phone going to wrong address

I ordered a new phone last night and, despite entering my address during the process, it’s going to my old address which was still listed as my billing address (though I’ve now changed this retrospectively). I called O2 customer services who said the...

Tamino79 by Level 1: Joiner
  • 435 Views
  • 3 replies
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Resolved! Sim swap??

i bought the new phone with o2 line. i would like to have the same number which is also o2.How can I swap the same number?

4K by Level 1: Joiner
  • 504 Views
  • 4 replies
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Resolved! 202

Where on the o2 app do I find where to ring customer service on 202

Sanleigh by Level 1: Joiner
  • 216 Views
  • 1 replies
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Resolved! EU/International roaming - Fair usage

Hi,I am currently in the Eu Zone on a holiday. I need to fly to Hawaii but will be leaving my personal phone with the O2 account turned off at my friends place in the EU while I am gone. I will then be flying back to the EU to resume my holiday. With...

DW25 by Level 1: Joiner
  • 288 Views
  • 1 replies
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Calls Abroad

We live in Turkey and have a UK number. What is the best and cheapest way to take and give calls

Ramazan by Level 1: Joiner
  • 317 Views
  • 4 replies
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switching from business to consumer

im now retired. My partner and I wish to keep our numbers but switch to consumer from business. Despite 25 years with O2 and having paid tens of thousands for all our employee contracts over the years, we are unable to switch. Because.........we don'...

O2 Recycle Non Payment

In June, I upgraded from my iPhone 12 to a 14 Pro and O2 offered me £205 for my old device. I sent off the device via Recorded Delivery and could see at my end that it was received by O2 Recycle on 16th June. As part of my agreement, the credit was t...