Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

tariff change

Hi, I bought a new tariff today and when will it be finalized and internet data added to my account?

Resolved! Insurance claim

Hi I got cut off before I could confirm my insurance claim my policy number is TCL-0128385 please could you tell me if this has been confirmed on you’re end. Thanks

Samsung offers

I purchased a s23 fe today. To claim cash back and galaxy buds I need IMEI1 . I don't yet have the phone. Offer ends tomorrow. Salesman in o2 circled numbers I would need on receipt but they clearly are incorrect. Any advice.

Getting my invoice number for a recent purchase

I bought a new Samsung Galaxy from O2 online, I am trying to claim my offer but it's asking for an invoice number but I do not have that listed anywhere, please help as the offer runs out tomorrow. Can anyone advise where I will find it please?

Default (that’s not correct) stopping my mortgagr

I’m so stressed at the moment and really hope someone can help. My mortgage lender won’t continue with my mortgage in till o2 say my default is satisfied. On my credit report I have a default for £9 from 2019, I did not know anything about this not h...

Resolved! complaints department

Can someone please provide me with the email address for the complaints department ?

Resolved! A contact phone number

I need a UK contact number I can ring from Australia

Resolved! SECURITY ISSUE re change of O2 direct debit account

This morning I had an email, subject line 'Your O2 Direct Debit has changed – For information only, you don’t need to do anything'. It was from o2payments@s-email-o2.co.uk . Is this authentic? I contacted O2 on twitter to ask and they have been very ...

My phone cover

I

Bolt on data

Hi, I bought additional data this morning & whilst it's saying in My Account that the purchase has been processed, & I've received a confirmation text, it doesn't look to have been activated. I've been on hold for 12 minutes before giving up trying t...

O2

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