service

[Anonymous]

I was due for an upgrade and I was more or less told to go to carphone warehouse ? weired or what then went to up grade onthe web site and I think it was created by someone on planet zog as it make no sense one bit

been with o2 10 years and they just got so bad i will have to throw the towel in this time . 

[Anonymous]

We typically suggest putting £20 on and use some to make chargeable calls to latch the imei of the phone to the O2 account and then use the remaining £15 to pay for the unlock. 

Live Chat do have the tools to return taken funds. 

http://www.o2.co.uk/contactus

[Anonymous]

I have tried all evening & live chat not available, I didn't want to use any credit as the £15 was for unlocking the phone now it's gone! on a bundle I didn't ask for or need. There is no one available to speak to + I've got to spend more money trying to speak to a human being! and my guess is I have lost my £15.

[Anonymous]

The phone is working as I rang o2 with it but I was in a queue at 8.30 ish & robot said prob not be able to get anywhere as finished at 9-00pm 

[MI5]

You will get the £15 back but you still need to make some calls to latch your IMEI to the network.
If you have free minutes now on the bundle you are on I suggest you make some calls whilst they are free or else you will have to top up even more.

[jonsie]

They may refund and change the tariff for you but you still need to make a few calls or the unlock will be rejected.

[Anonymous]

surely if I make any calls I am then using the bundle I didn't ask for, I presume then I will have to put another £15 on which I don't want to do, my main complaint is why can I not get hold of someone! thanks.

[MI5]

We understand that and are offering you advice in good faith based on our experience - we can't help with no one answering the phone, sorry.

[Anonymous]

Sorry - did you not know O2 is run by intellectually challenged 6 year olds. I'm leaving despite being a shareholder