on 07-10-2014 20:39
on 07-10-2014 20:39
I was due for an upgrade and I was more or less told to go to carphone warehouse ? weired or what then went to up grade onthe web site and I think it was created by someone on planet zog as it make no sense one bit
been with o2 10 years and they just got so bad i will have to throw the towel in this time .
Solved! Go to Solution.
on 07-10-2014 21:04
We typically suggest putting £20 on and use some to make chargeable calls to latch the imei of the phone to the O2 account and then use the remaining £15 to pay for the unlock.
Live Chat do have the tools to return taken funds.
on 07-10-2014 21:13
I have tried all evening & live chat not available, I didn't want to use any credit as the £15 was for unlocking the phone now it's gone! on a bundle I didn't ask for or need. There is no one available to speak to + I've got to spend more money trying to speak to a human being! and my guess is I have lost my £15.
on 07-10-2014 21:17
The phone is working as I rang o2 with it but I was in a queue at 8.30 ish & robot said prob not be able to get anywhere as finished at 9-00pm
on 07-10-2014 21:18
on 07-10-2014 21:18
on 07-10-2014 21:21
on 07-10-2014 21:21
They may refund and change the tariff for you but you still need to make a few calls or the unlock will be rejected.
on 07-10-2014 21:24
surely if I make any calls I am then using the bundle I didn't ask for, I presume then I will have to put another £15 on which I don't want to do, my main complaint is why can I not get hold of someone! thanks.
on 07-10-2014 21:29
on 07-10-2014 21:29
on 07-10-2014 22:24
on 07-10-2014 22:24