General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Traveling to Morocco

Hello,I am travelling to Morocco and I wanted to know if I will be able to use any Bolt Ons (and which one, in case), as I can't see Morocco on the list of countries listed in the Travel inclusive bolt ons.

Scam calls since moving to O2 from VM

Since moving from Virgin Media to O2 I have received about 6 scam calls so far. All come from London area numbers but I suspect they are redirected from overseas. When I ask how they got my number they say it is from the O2 list. They even send a tex...

Cancellation

Got to say the signal & service is complete pants, spoke to an agent who told me it will cost me to cancel, told her that I'll pay for what I've received which is nothing- o2 have got worse to deal with since I was with them before, absolutely not wo...

Final bill

I cancelled my contract and ported my number to another provider.O2 state on their website that they would issue a final bill within 14 days, and that this will be available on MyO2 but not the app. This is not true, and considering the number of peo...

Something drasticaly wrong has screwed up my account

On Wednesday I contacted O2 to discuss my account which has two phones and was advised the tariff would be £18.33 for each but was discounted by 40% to give a charge of £10.99 each.I was then informed I would receive a gift and chose an Android Watch...

Apparently your cancelling my contract?

Hi I've just been told that your cancelling my contract, even though, I'm paying my bills.I rely on my mobile phone as I have care needs and I need to be able to contact my Carers or Emergency services, plus my children's school etc.Why would you tre...

3 sims moving from another phone provider

HelloI have 3 sims that I want to move over to O21) U switch offer taken, create O2 account, accepted order = sim one complete2) U switch offer taken processed on newly created account, accepted order = sim two complete3) ) U switch offer taken proce...

Voice & Data

[Removed] please can you sort this out, the whole village is having problems with voice and data on O2, Giffgaff, Tesco and Sky, we need help and an engineer to visit to see the problem themselves. We are cut off from the outside world due to signal ...

I’ve just received an order I did not make

I’ve received Confirmation of an order I did not make? Order number: NC[Removed] can you please tell me how this has happened snd. Cancel it please. thsnks terri

Alarming O2 recycling practices (screen burn in)

Having had a new device in the past week, I decided to go with the o2 recycle option as this knocked a great amount off the monthly cost.Fast forward to today, I had an email stating that due to screen burn in, my advised amount of £80 would now be £...