General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! Premium rate call bar. O2 systems error. Reclaiming from O2

It's a long story but essentially o2 had a systems fault that lead to premium rate call barring being taken off my son's phone. He has special needs. They immediately refunded over 600.00 as it was their fault.O2 agreed to refund these charges and an...

Resolved! no point being loyal

ive been with o2 for well over 20 years, no point in being loyal though as discounts don't apply - an upgrade on my phone will set me back another 300 pounds a year - for things I don't want and not getting existing service of picture texts. ive deci...

Resolved! Network Coverage

I was wondering if there is any chance that we'll get a proper 2G coverage anytime soon? Is there any chance that we'll ever get 3G? Whilst everwhere else seems to be looking to getting 4G, we're not even getting a good basic 2G coverage. According t...

Resolved! Unauthorised Premium Test Messages Received

Hi All, I'm new to this and not entirely sure if this has been posted in the correct forum. I have traced my bills back a few months and from about August this year, o2 has been charging me steadily for Premium Texts received. In August, the charge w...

Resolved! Data allowance issue, internet unusable after cap

Hi everyone, I've got a very small data cap on my current pay monthly plan (100mb) because I'm rarely outside of wifi coverage. If I hit the limit, it has never been an issue before because O2 have just slowed down the service in the past. So when I ...

Resolved! custom message alert

Is it possible to change text message alert tone on lumia 1020 to a custom ring tone .

Mobile Broadband - Connection Manager not connecting to dongle

Following WINDOWS 7 UPDATE number KB2884256 sent around October 2013, the O2 Mobile Broadband Connection Manager software was not able to connect to my dongle (Huawei E160).Reinstalling the Connection Manager failed to solve the problem.Also, it is N...

Resolved! Emails

Hi both myself and my partner have o2 email accounts as i used to have broadband with o2. Rumour had it that we would be losing our accounts but we still seem to be recieving our emails as normal through our outlook software. Why is this?? Any ideas?

Coverage loss

Planned maintenance leading to a total loss of coverage in my area yet O2 don't bother to tell you about it.That's really caring for your customers. Time to leave for a customer caring company

Belfast Area coverage still very poor

O2 phone coverage in the Belfast area is once again useless. Texts won't send, calls won't connect the network is always 'Busy', there are frequent 'Error in connection' messages. The signal strength bars jump up and down even when you're standing on...