General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! How can I make a complaint about the customer service I received?

I felt disppointed about my current experience of renewing my contract. My old contract would end this month, thus I ordered a new O2 SIM only Pay Monthly contract, which was 4G data for 4G network and 500 mins and txts. However when I tried to move ...

Resolved! Mast Problems

We had a fault on a mast near us and it was not fixed for 5 weeks, the past week it has been not to bad but today although I had 4 bars of signal could not use phone at all this morning. This is getting very bad and O2 is not providing the service th...

0800 952 4874 - Is this O2?

I've just had a call from the above number. The advisor claimed to be from O2, and claimed to have some 'exclusive offers and discounts' for me. Sounded like they were calling from the north of England judging by the accent. Is this a genuine O2 numb...

Resolved! Future of o2 e-addresses and about o2 account login

Questions on my mind for quite a while.Would be grateful if someone could throw some light on these: Have Sky Broadband since o2 changed us over. But still use 2 of my old o2 email addresses.....QUESTION 1 - can I keep those forever? if not, will o2 ...

Live chat help

I had a very wonderful person called Sagar They were so very helpful and had the Pattience of a saint . They got my account sorted out and helpped me to get my phone fixed too . I do hope they have a wonderful day thank you again for all your help .

Amazing results!. Thank you Ashish

Thank you Ashish for your amazing Customer service on 02 Live Chat! soo please with the results!

Resolved! Private number

Someone is calling my Samsung galaxy alpha on a private number how do l block or get rid?anyone know pls help it has happened 3 times daily for last 3 days

Ringtones

Call me old fashioned but I like a phone to ring like a phone should - why on earth doesn't lollipop come with at least one normal ring tone! OK I know can download one, but it would be nice to still have the option for a phone to ring as part of the...

Resolved! Screen Protector - Am I searching for the Holy Grail?

Hi guys, I want to get a privacy screen protector for my iPhone 6 Plus. I'm currently using a MediaDevil Matte screen protector, which I love. I've tried their privacy version but it 'pixellates' the screen due to the way that it's designed. Are ther...

Resolved! use of phone in america

going to america on sat. do i need to inform o2 of same? or does my phone (htc 820 ) just connect to equivalent american provider?