Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
I changed some of my preferences on Monday evening, and instantly received text confirmation.Then on Wednesday morning at 2:05am I was woken by another text confirming the same thing.Was there really any need for the early morning text?Has anyone els...
Just been charged £44 calling someone in Spain from my mobile to advise them their Father had died. It was a 27 minute call.i thought the recent European Union directive had stopped these high costs, not with O2 it would appear, £1.55 per minute inc ...
Is the gunna be a fix for the oreo update
Ok. So I don’t know if this has been mentioned before. as some of you will know, o2 website can show incorrect or broken links, incorrect information and much more.Also be great to have the pages rated too. I.e. was this article useful ? so on each p...
i do think that o2 need to looking into getting unlimted call & text, 20GB for £25 as i feel that that bundle other network offers unlimted call & text. i dont want go on pay monthy paying load of money,
Just making a suggestion for free calls to the police number 101. I have just spent 60p to make a "free call" because I can't use my bundle minutes.
Hi everyone, how's your week going? Thanks a lot earlier for providing your thoughts on how you use the forum search page as well as the profile and settings pages as part of the forum platform improvement work we're doing this year. We have made the...
Hi guys, One of my objectives in early 2015 is to collate any experiences and observations from the community in regards to O2's customer service. It comes in many forms in any large company such as O2, so I'll create a thread for a number of ways to...
Just a quickie. I was in Spain last week for 4 days. I must say that it was a fantastic change to go to a country outside of the U.K and get really good 4G coverage absolutely everywhere. See that's what happens when you go to Telefonica's home terri...
Just finished a lengthy discussion about Great Britain being part of Europe with O2s complaint department. According to O2, Great Britain is not part of Europe when I comes to their understanding of what constitutes as being part of Europe. The woman...
