General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Innovation

Who in your humble opinion is the most innovative mobile tech company? What mobile tech changed the way you go about your day to day activities? Do advertisements or Youtube endorsed "influencers" (so hate that term) make informed decisions about wha...

Will o2 ever do a music a service?

Hi douse anyone know will o2 ever do a music service again like they use to?

Good custermer service and live chat.

The customer services and live chat are good and I have had no problems with them. But there is one thing that would be good with the live chat is that it would be good if it was open 24 hours like Vodafone and three live chat is.

Jlab Bluetooth earphones review

Got them yesterday but decided to try them I charged them up took an hour to charge case up easy to pair to phone and they sounded really good good enough to basically remove wires but wires will always be king lol but good enough if you don't want t...

O2 Wifi McDonalds & Costa - Firewall Changes?

Hi I use GoToMyPc to access my work desktop remotely. Until the last few days it has worked perfectly and whenever I work from Costa or McDonalds I have been able to log in. It has now stopped working, but if I'm on my home Wifi or in another coffee ...

Hauwei

Has anyone been put off getting a hauwei phone because of the Google ban in August? I'm contemplating getting a p30 but unsure as to what to do!

Apple Watch Series 4

HI all,After an initial hic up, the apple watch not being offered on the business network and having to take my number over to a personal, I thought I’d post a quick update of my experience of the watch and in particular the cellular side of things.A...

Sim-Only contract

Hi,Planning to switch from a o2 refresh contract, which ends soon, to a sim-only contract.Thoughts on the sim-only contract? Is it easy to set up and would those on a sim-only contract recommend it? thanks.

Resolved! Buying advice iPhone X vs XR

Hey guys. As my contract (my German one) is ending next month, I have to decide what mobile to get next. Sure: It'll be an iPhone. Now I searched on the hp of my network and saw the iPhone X is about the same upfront-price as the XR.-The XS isn't an ...

USA Connection issues

Morning all, Back in December I was due for a renewal on my contract that I originally had with the network EE. However upon having bad customer service in one of their shop i made the choice to move from EE to O2 and expected a similar competitive s...