Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 31600 Views
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 30475 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 49839 Views
  • 117 replies
  • 0 kudos

Sony Xperia 1 and mobilephonesdirect

So I have started the new phone/contract search, and I rather like the Xperia 1. there is a good deal (well, several good deals to be honest) on the mobilephonesdirect website. My questions are then: Are the phones they supply single or dual sim? Has...

gmarkj by Level 66: Unequalled
  • 740 Views
  • 4 replies
  • 1 kudos

DHL/CItysprint/UKMail - terrible service STILL

So I ordered my iPhone 11 Pro Max 256gb Space Grey, with a tech21 case yesterday monring. HEadline was next day delivery availalble, or collect in store. I got through to selecting delivery, and found Same Day availalble - chose that, and was given t...

sibod by Level 1: Joiner
  • 1793 Views
  • 6 replies
  • 0 kudos

Beware of direct-to-mobile scammers

I've been scammed out of £759. This came to light after receiving what appeared to be a phishing text message from a company called iFitness. The message stated that I’d been charged £3. I decided to err on the side of caution and call O2 customer se...

Adi7 by Level 2: Apprentice
  • 2739 Views
  • 5 replies
  • 2 kudos

No data in various places in London

I have always got no dat at East Croydon station, nor the surrounding area. I have to walk a mile or so away to get any. Also no data at Clapham Junction station. Anyone know why?

GodAtum by Level 1: Joiner
  • 1542 Views
  • 8 replies
  • 0 kudos

Walthamstow network?

Phone only on one bar most ofthe time and callers can't hear me. Website has been saying a mast is down in E17 for several days now. Anyone know what the situation actually is?

Compliment

I called today to cancel my contact as it was up and upgrade I was originally offered wasn’t a good deal!but after a quick chat the guy matched a deal sky had offered me.He was great, very helpful,answered all my questions and an asset to the busines...

Pulls by Level 1: Joiner
  • 786 Views
  • 3 replies
  • 0 kudos

Not happy

Very poor network it’s giving everywhere I go ****** I’m done with o2 good bye in advance I’m using your sim until I finished this contract and will tell everybody to do not switch on with o2

Yam by Level 1: Joiner
  • 1611 Views
  • 4 replies
  • 0 kudos

Is It Possible ...

... someone could 'bullit point' for me as to how to get O2 community pm's / notifications referred to my phone Xperia L1 ... this used to happen until recently I believe there is a thread about this ... however I can't seem to find itIf some member ...

Anonymous by Not applicable
  • 5026 Views
  • 13 replies
  • 0 kudos

A mouth-watering gift

Hello everyone, I just wanted to say a great big thank you to @EmilieT @Martin-O2 and @Marjo for the absolutely amazing present i received in the post today. It was a bad morning for me today. It is one year since I lost my long time companion. As so...

74447015_262959271324498_8950357943853776896_n.jpg 74822337_1394518594050666_8797547371148869632_n.jpg 75258475_753919378353392_4393713378728607744_n.jpg 74968747_2113748012253933_494869013768175616_n.jpg
Seahorse by Level 4: Observant
  • 13049 Views
  • 11 replies
  • 6 kudos