General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

my o2 app-my o2 online

as pay as you go customers when check our data -mins-text it it only show you a number what you got left in you plan....i think it very good idea have same data -mins usage bar like pay monthy got....my o2 app does need this and my o2 online i know l...

100 GB plan unlimited

Hallo, I looked in my myo2 datausage in Germany and it still stand at 100 GB. So I have unlimited data. Great O2

can find out my call logs from 2018

How do I access my call logs from 2 years ago

Network Mast Down - No response

Our local mast has been down for over a week now and the updates say that they are 'talking with the landlord to gain access' however we know the landlord and he has had no contact from the engineers at all even though they have his home, mobile and ...

Giffgaff MVNO

Hello,Who is using giffgaff instead of O2 and why?

Trade in summary.

HiCan anybody please tell me what a trade in summary is?I’m trading my old phone in and 02 are asking for this summary but I don’t know what it is.

O2 text saying unable to process latest payment

Anyone else recently got a text saying unable to process payment? I haven’t changed any details. I pay monthly for mine and 2 kids. Had accounts for many years. I do have enough funds etc... scam? Thank you

Great customer service!!

I’ve had the pleasure of dealing with somebody from the Customer Service team named Tomeeka (I think that’s how you spell it), I believe in the upgrades team? I was calling about a new SIM card for the new 5G accessible iPhones, and she was incredibl...

CANT SPEAK TO ANYONE FROM O2??

Is anyone else experiencing such poor customer support from o2??? I’ve been trying to get hold of someone as a have a query about my data for 2 MONTHS NOW. I have been ringing the 202 number and it just gives me endless menus and keeps repeating the ...

3XDATA Offer - LET ME SEE HOW MUCH I HAVE USED!

Okay took advantage of the current O2 3 x Data offer, so 45GB for 15 Pounds ( Was on the 100GB for 30 Pounds but was only using around 50GB) It's not a bad offer valid for 3 months, but it's a really poor show that you can't see how much bonus data y...

custom-community-header-logo.text

Forum Posts