General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

EU free roaming after brexit

I’d like to know about free roaming after the 1 of January 2021, will we pay likeBefore or it will continue to be free after that? Thanks in advance

Enable Wi-Fi calling on Samsung A5

Followed guidance on Settings, Connections etc, but still Wi-Fi calling not showing on phone menu. O2 says it's been enabled, as well as 4G calling. No icons or menu sub items showing. Help !

Praise Customer Service

Got a text this morning saying my sim free contract was up So checked on here incase it was spammy text, It wasnt and contract was up. So got on phone 10:43am uk time 11:05 was all sorted with a better cheaper deal Well done o2 customer services

Mis-sold Skech screen protection pack

When I purchased my S20+, I was offered a "protection pack" containing a (cheap) silicone case and 2 "glass screen protectors" for just £19.99. I thought that was a good price for 2 glass protectors, so added it to my order.When it arrived, along wit...

Unrecognised transactions

I've had a large number of game charges onto my daughters account from Roblox, completely sure my daughter didn't buy these, she doesn't know the password to buy things from Google and even if she did shes old enough to ask if she wants them. These a...

How to Block a Site That is Age Inappropriate

The site blocking facility provided by O2 generally works well, but how do I report a Site URL that has slipped through the net?I have found that comicsvalley.com is a permitted site, even though it contains very innapropriate sexual content.Can this...

bar premium numbers from my phone

hi anyone, can i manually bar my phone from calling premium numbers ? thank you.

oppo reno 5g update

It's been ages since Oppo released the Android 10 update for oppo reno 5g, O2 what's happening?When are you planning to release it?Thank you,A disappointed customer.

O2 contact us

No option for live chat, try calling and get told I will be waiting an hour to speak to someone- what’s happened o2?? That’s me joining EE, better coverage, better prices and guess what ??- you can actually talk to someone! I know Covid 19 has affect...

Smashed device

I had an accident with my Galaxy S20+ (which isn't insured, kinda thought it was pointless as for years I've paid for insurance for no reason... Sods law!) and my screen is completely dead. I've got no picture on it and it's all smashed.Anyone have a...