General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

How to keep my old phone 02 number for my new iPhone

I am waiting for delivery of my new iPhone, but was informed, a day later, after purchase, I will receive a new number. I do not want a new phone number, just my old 02 number, how can I make this happen? My old phone number was a pay as you go numbe...

No service

My Mum recently changed phone, from an Android to an IPhone. She has used the same Sim in the IPhone that was in the Android. She is not receiving any service on the IPhone at all. I had heard from a couple of people that it could be because she went...

O2 and Virgin Media Agree Terms

Still has to get approval.https://www.bbc.com/news/business-52570593

The Virgin merger

I discovered today that O2 and Virgin are to merge, and I'm very concerned about this. I left Virgin for O2 because a single text would have cost me one hundred times more than it does with O2. Will the prices change, or will I still get the same low...

Need to find out something.

Has heard anything about o2 and Virgin Media joining up together? Because that is what read on my Google search app.

Numbert port before contract ends

Number porting adviceI took out a mobile phone contract with mobiles.co.uk and the airtime and phone costs have been paid by D/D to O2 I texted for a PAC code as my contract ends in 6 weeks and also texted for a balance i would generate if i used tha...

Parental controls

Does anyone know how i, the contract owner and bill payer, arranges some parental controls on to a device, I want to be able to turn off the data availability over night for my sons phone.cheers

Resolved! A50

is it any good in 20/20

Resolved! Security question

Dear O2, It would be helpful, if when asking, "what is the answer to your security question?" (automated service) if you said what the security question was? Having an actual question is always handy for if an actual answer is wanted. Kind regards

Payment Savings for Selected Customers

Hello, I have been with O2 for many years. We have enjoyed adiscount on our Airtime Plans, for which we thank you, by being employees of the NHS. Are there any current deals as my contract is about to end. Thanks Ray.