Website bugs or errors

[Anonymous]

Hi guys,

Some of you have mentioned seeing bugs or errors on specific website pages. As it can sometimes be hard to reproduce bugs, I wanted to set up a dedicated thread to help collect and track any issues you might find. We've set up a weekly meeting with the webdev team to go through any pages which are reported here, so that should get things sorted rather quickly.

In case you do spot something, please let us know here and we'll keep you up to date with what's going on. To find or reproduce the bug/error, it would be helful if you could provide the following information:

Link to page:

Steps to take to reproduce bug:

What the page currently does/say:

What the page should do/say:

Thanks for letting us know and we'll try to get it fixed as soon as possible!

Cheers,

Leonard

[jonsie]

Same here, Firefox 18.01 and Chrome Version 24.0.1312.57m.

[Eleckykey]

when i first added my family bolt on, my laptop was running Windows XP and all was well, then i bought a new Laptop which was running Windows 7, again everything was running well. The problems started with my bolt on after o2 upgraded their pages, i am now running Windows 8 and the problems are still persistant

[Toby]

Hi everyone,

Sorry for the delay in updating this thread.

Thank you very much for all of these replies. Today, Leonard and I are compiling them, meeting with the web development team and seeing what we can improve.

Keep them coming though guys.

@Eleckykey, feel free to drop me a PM and I can talk to you about that

Toby

[perksie]

Loads of complaints about the shop showing iPhone 5 in stock when it isn't:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Slow-Upgrades/td-p/401374

[Toby]

Hi guys,

Below is an update on a few of the bugs/errors reported already:

- Family bolt-on site journey: The web site journey is being reviewed to see if it can be improved for those wanting to check their bolt-on account

- 'Parents' page link: This appears to be fixed, but alert me if you see an issue

- Bolt-on pages going to the iPhone unlock page: This is due to amended very soon.

- 'Explore' not going to sitemap: This has been changed due to low usage of the sitemap itself. Therefore, the 'Explore' button is used differently now.

- International Traveller Service pages: These are being looked at to see if any additional helpful info can be added.

Many thanks to adamtemp64, perksie, tonytekla1, Eleckykey and fabrizio for your notifications and to everyone else for contributing to the discussion.

If you see anything else guys, post here.

Cheers, Toby

 

[adamtemp64]

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob... pdf is out of date linked to from here i.e. cooling off period etc

http://www.o2.co.uk/support/consumer-and-complaints-code-of-practice

[Anonymous]

Another problem on the new site there are three items on that page about voicemail when you click on 2 of them it chucks you to the homepage not good o2 why did you have to mess about with it

[Anonymous]

http://www.o2.co.uk/support/generalhelp/howdoi/voicemail901;jsessionid=6e5c35cf9c408db71e71d7336b9e2...

2 of the options about finding out more about voicemail just chuck you back the homepage

[Toby]

Thanks Adam and Damien for these.

I hope you're having a good Sunday

[adamtemp64]

http://www.o2.co.uk/termsandconditions/other-products-and-services/o2-community

Still refers to the red flag system and not the report content system? (reported this before a long time ago)