Apart from refresh not been available at Carphonewarehouse there are also some other perks that you don't get unless you buy directly from O2.
If you are eligible for any discounts (O2 Open or Friends and Family) the contract must be taken with O2 directly for those too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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