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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

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Dave-O2 by Community Manager
  • 1248 Views
  • 22 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 330629 Views
  • 4 replies
  • 0 kudos

Apple Ultra will not load data plan and shows no SIM

Despite several calls to the O2 help desk I am still unable to resolve the issue of no data plan showing on my watch. Others appear to be having the same problem. O2 seems to recognise there is a problem affecting some people.Please lets have some up...

NAGL by Level 1: Joiner
  • 918 Views
  • 4 replies
  • 1 kudos

Resolved! Apple Watch

My sister has a separate account on o2 to me and was thinking of getting me a watch on her account. Due my bad credit rating, they want a £265 deposit off me (even though I’ve been in contract with them for 3-4 years but it’s ok) so she’s going to ge...

Resolved! Recently joined

Ive recently joined O2 and have kept my number from EE. I have an iPhone 11. The transfer has happened as text messages have come through but in Settings, and Apple ID, and Device Info, it still has the temporary O2 number. Why is this? Thanks for an...

flash66 by Level 1: Joiner
  • 685 Views
  • 3 replies
  • 0 kudos

Resolved! Apple Watch ultra

So my partner got me an Apple Watch ultra for Christmas linked it to our o2 account and everything was good all of a sudden the last week it has said o2 not available so I spoke to Apple who told me to remove the plan and re-add which I have done and...

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Razor1979 by Level 1: Joiner
  • 785 Views
  • 3 replies
  • 0 kudos

esim help/reset

Im hoping someone can help me. I had a data plan which was working intermittently on my apple watch, i was told to remove this by an o2 advisor on Saturday who said i had to go to the store to purchase an esim pack. The store have advised me this is ...

pedrot by Level 1: Joiner
  • 934 Views
  • 5 replies
  • 0 kudos

Iwatch not connecting to Cellular

Cellular hasnt been working on Iwatch Ultra since Saturday 14th January!? Anyone else had this issue & managed to resolve it? Kind Regards

overy87 by Level 1: Joiner
  • 518 Views
  • 2 replies
  • 0 kudos

Resolved! Returned Watch

Hi I returned my Apple Watch to the o2 store. (Within the 14 days of “change your mind”) it’s still showing on my account. Does anyone know when this will be removed?

Tracey9 by Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

Recent Usage Information no longer available online

Unless you make charges which are outside your contract terms, you can no longer see the Recent usage which is totally wrong. I rely on nbeing able to long in check the number of calls and time spent on each to a particular lcient in order that I can...

Kiwiaccent by Level 1: Joiner
  • 8015 Views
  • 35 replies
  • 0 kudos

106 error code

Trying to add a watch connection onto my o2 dim only contract getting 106 error code

John42 by Level 1: Joiner
  • 878 Views
  • 5 replies
  • 0 kudos

Resolved! No sim error on Apple Watch Ultra - code 14

Hifor the second time in a week I have no sim error on my Watch Ultra. I’ve deleted the plan and when I go to reconnect it this time I get code 14, previous time I had code 90. It was working fine until I got three messages from O2 today about my pre...

Lynski83 by Level 1: Joiner
  • 621 Views
  • 1 replies
  • 0 kudos